Monday, November 22, 2010

Comebacks at Work: Using Conversation to Master Confrontation

by Kathleen Kelley Reardon and Christopher Noblet
Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a co-worker — or kicking yourself for not saying something better, stronger, or more precise? Management professor and consultant Kathleen Kelley Reardon provides the tips and tools you need to know what to say — and how to say it better — next time.